A friend recommended this company and said she had used them for many years. I called at 12:30 pm and Kelly was very kind and so calm even though I was very nervous. I’ve heard so many awful stories about wait times, etc. Kelly had Dave at my place very quickly. Dave was very nice and professional. He had the part with him and fixed the unit and it was blowing cold at 1:50 pm. I know they probably can’t do that every time, but WOW! Now that is outstanding customer service! I’ll make sure my friends know who to call in the future. And I won’t call anyone else!