Phoenix Metro's Trusted HVAC Company — Since 1982

 
 
 
 
  GOOD  
  
 Based on 90 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sam Phillips 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I rarely give reviews, but this 5-Star review deserves the whole story.  Hopefully this will matter to others reading it and help reduce the anxiety of this type of important work.
Equipment always seem to breakdown on the weekend. Woke up Saturday morning to the sound of one of my AC units squealing like crazy.  Upon inspection, compressor was smoking!  Fire danger. Disconnected the power and thought “who to call for weekend service”?  II remembered my father using Arizona Refrigeration Service, the trucks with the AZ Flag logo, from back in the day. I called, talked to Ed, who without hesitation, had Dale on site by 11 AM. Wow. $79 bucks (didn't charge me) for service call middle of the summer. Dale’s knowledgeable inspection was old school no BS no overselling, just a here’s what we’re dealing with. Compressor quick fix, the cost to change a compressor several thousand $$. Dale pointed out the rest of the old components of these systems may not last much longer. In the attic, Dale evaluated the AC & Natural Gas heater units, previously installed and “mismatched”.  So we worked up a price to replace both units. We agreed on an all inclusive deal. ARS has the ‘right” contract, straight-up, get the job done and easy to understand. So I signed it. NOTE: Last minute busy season install, Tuesday was the soonest for the bad unit and Friday for the second working unit. Do to personal reasons, I asked Dale if there was any way they could accomplish one on Tuesday & on on Wednesday?Dale called me back and they worked it out! We were so very grateful! No extra charges and no hidden costs!  Each unit takes a full day to accomplish. AC systems are complex removal and installations. On Tuesday, Dale, Santos and Tony arrived promptly. They protected our painted garage floor and laundry room appliances during the removal & installation of the very sizeable AC/Heating equipment. The crew working  in an attic in the summertime, is insane and incredible at the same time. This crew rarely spent any time on their cell phones, concentrating on the work at hand. Now that’s rare! Everything they replaced and installed was of high quality items. By the end of Wednesday we were enjoying the clean cold fresh air. A couple of days later, I called Dale asking for his advice on upgrading the west unit condensate drip line to discharge into the sewer via a self-contained pump system. Dale suggested the Little Giant brand available on Amazon. Dale’s guidance kept my DIY install adhering to code specifications. At my request, Dale stopped by few days later to button up a small detail, then taking the time to look over the condenser pump install. Even hooked it up to a built-in safety switch in-case of a pump discharge backup. This was above and beyond the ARS call of duty. What they really provide is “peace of mind” at a fair price. Now I have a friend in the AC business. It's the "people" that matter not where you buy it. Good luck out there and please consider ARS for your AC needs. I wrote this review free will, no inducements.

UPDATE: 8/25/26:  ARS introduced us to AC PRO refrigeration & heating equipment. Great warranty & excellent design. Highly suggest considering over named brand(s) AC equipment.  AZ Refrigeration Service (ARS) just completed phase two by installing additional ductwork & registers to upgrade the flow of cold air throughout our place.  Reasonable cost too. AC PRO equipment works so well that our ductwork, even though in good shape, needed to be more evenly distributed. Boy were they right. Clean, smooth and quiet air flow is amazing. Again, Dale, Tony and Santos are outstanding!  Feels like we have a brand new home.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Robb 2004 
 
 
 
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Very reliable and professional, keep up the good work.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Myles Sargent 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
They did so amazing and had a great experience and the pricing was fantastic!!!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Anthony Crane 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Great experience from start to finish. The team was professional, on time, and explained everything clearly. They got our system running perfectly and the pricing was fair. Highly recommend this company for anyone needing honest and reliable service!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Spencer Salmons 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The air stopped blowing cold at my house. I called these guys. They got out to my house and they even had the part I needed on the truck. Great service. Very responsive and reasonably priced. Highly recommended.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Vanessa Wingerter 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Jarrod was knowledgeable, thorough, and provided great customer service. It’s clear this business has been delivering quality service since 1982—thank you for your help!